Our returns and exchange policy gives you an option to return or exchange items purchased from us for any reason within the 10 Days of Shipment. We only ask that you don’t use the product and preserve its original condition, tags, and packaging. There are two ways to return the product to us:
- Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request.
- Self-Ship: If we don’t offer a pick up at your location. In such cases, we will credit the shipping costs in the form of Hi-Brite credits provided the product meets the return policy and you have shared scan copy of the courier receipt with us.
During Pick Up, our delivery agent may do a quality check on the return. For a successful pick up, we will initiate a doorstep refund for the return amount into the refund mode selected at the time of initiating the return request. This doorstep refund may not be applicable for some pin codes in which case refund will be initiated after the product has been received at our warehouse and has passed a quality check. If the picked up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of change of colour/size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we are only able to offer Colour/size exchanges. If you wish to exchange your item for an alternative product, we suggest that you return it to obtain refund and purchase the new item separately.
Instant Refunds: Upon successful pickup of the return product at your doorstep, We will instantly initiate the refund to your source account or chosen method of refund. Instant Refunds is not available in a few select pin codes and for all self ship returns.
After the refund has been initiated by us as per the Returns Policy, the refund amount is expected to reflect in the customer account as per the following timelines:
- NEFT – 1 to 3 business days post refund initiation
- Online Refund – 7 to 10 days post refund initiation, depending on your bank partner
- PhonePe wallet –Instant
Please note, We initiates the refund upon successful return pick up, or after the returned item has reached us and quality check is successful. Therefore, the refund initiation time may vary by time taken by the courier partner to deliver the return to our warehouse. In case of any refund discrepancies, We may at its sole discretion, request you to share with us a screenshot of your bank statement.
Conditions for Declining of Return RequestThis may have happened, if the item you returned is used, damaged or original tags are missing. In the event that the return request is declined, the user shall not be eligible for a refund, and We assumes no liability in this regard. For more details, please call our customer care.